Refund policy

At StrideNurture, our mission is to provide high-quality hair styling tools that elevate your beauty routine. We understand that there may be situations where returns or refunds are necessary, and we aim to make the process as seamless as possible. Please take a moment to review our return and refund policy to familiarize yourself with the eligibility conditions and procedures.

Return Policy

Our return policy is valid for 30 days after purchasing any product from our store.

Conditions for Accepting Returns:

1. Timeframe: Items must be returned within 30 days of the receipt date.
2. Condition of Items: Products must be in their original condition, with tags attached, and in the original packaging.
3. Proof of Purchase: An order number and proof of purchase are required.

Return Process

To initiate a return, please contact us at support@stridenurture.com. Once approved, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please ensure the product is returned in its original packaging with all tags and accessories included. Products that are damaged, used, or missing components may be subject to a restocking fee or deemed ineligible for return.

Which Circumstances We Offer Return & Refund:

If you are not completely satisfied with your purchase, you may request a refund within 30 days of placing your order.

• 100% Refund (Return Costs Not Covered): Alternatively, within 30 days of placing your order, if you wish to receive a 100% refund, you may return the product. However, please note that we do not cover the return shipping costs. The product must be returned in its original condition and packaging, with all components and accessories included.

Refunds

Once we receive your returned product, we will assess its eligibility for a refund based on the conditions mentioned above. If approved, a refund will be issued to your original payment method.

• Refund processing typically takes 1–3 business days after approval.
• Shipping charges are non-refundable, and the customer is responsible for return shipping costs.

Late or Missing Refunds:
If you haven’t received a refund, please follow these steps:

1. Check your bank account or contact your credit card company to confirm the refund’s status.
2. Contact your bank, as processing times may vary.
3. If the issue persists, contact us at support@stridenurture.com for assistance.

Exchanges

Exchanges are only accepted for defective items, incorrect products, wrong sizes, or damaged goods. To initiate an exchange, contact us at support@stridenurture.com.

Damaged or Incorrect Products

If you receive a damaged or defective product, please contact us immediately for a replacement or full refund.

Never Received Items

If your product hasn’t arrived within 30 days, contact our support team. We will provide a full refund or a 10% discount on the order for delivery delays.

Cancellations

Please refer to our Shipping Policy for details on order cancellations.

Recipient: StrideNurture

Customer Support

• Email: support@stridenurture.com
• Address: 31 Strandburn Drive, Belfast, BT4 1NA, United Kingdom

Policy Details and Exclusions

• Products must be returned in original packaging, including manuals, accessories, and packing materials.
• Items not in their original condition may incur a restocking fee.
• Returns must be shipped within 2 weeks of authorization.
• Special delivery charges (e.g., next-day or international shipping) are non-refundable.

StrideNurture offers a 30-day trial guarantee. If you're not satisfied with the product, you may request a return.

Please note: We use a global unified return warehouse. All returns must be sent to the following address:

Return Address:
Alicia
1845 Joy Lane
Los Angeles, CA 90017
California, USA

            1.Please ensure the item is in good condition with intact packaging

            2.Email us before sending your return so we can register it in our system

3.Return shipping cost is the responsibility of the customer

4.Returns sent to any other address cannot be processed

The 30-day return period begins the day you receive the product. Returns made after this period will require the customer to cover shipping costs.

For any questions about our return and exchange policies, feel free to contact us. We’re happy to assist you!